Contact us
Questions about an order or a product? Send us a message and our team will get back to you.
Quick answers first
Can I change or cancel my order?
Yes, within one hour of ordering. Email support@stokora.shop. After that, the order is in process and cannot be changed.
Where is my order?
Use Track your order with your order number and email address. We also email you at each stage.
How do I make a warranty claim?
Email support@stokora.shop with your order number, the serial number and what is wrong.
My order says unpaid. Why is there no tracking number?
An order is confirmed when the payment is complete. You then get a confirmation email, and a tracking number when it ships. If you paid and it still says unpaid, email support@stokora.shop.
Do you have a shop or a phone line?
No. We sell online only. Email support@stokora.shop and we will help.
Where do you deliver, and what does it cost?
To every country in the country selector at the top of the page. Delivery is free.
Which payment methods do you take?
Visa, Mastercard, Discover, Apple Pay and Google Pay.