Terms of service

Formasoft SARL

15 Rue Morin, 93700 Drancy, France

Company number: 102 138 096

Contact: support@stokora.shop · +3367328860

Last updated: 9 September 2026

1. Who you are contracting with

Orders placed through Stokora are a contract with Formasoft SARL, registered at 15 Rue Morin, 93700 Drancy, France under company number 102 138 096.

Stokora is the trading website through which Formasoft SARL offers refurbished, reconditioned, renewed, pre-owned and open-box consumer goods.

References in these Terms to "Stokora", "we", "us" or "our" mean Formasoft SARL.

References to "you" or "customer" mean the individual or business placing an order through Stokora.

These Terms apply to all purchases made through Stokora.

If you are purchasing as a consumer, your mandatory statutory consumer rights remain unaffected by these Terms.

If you are purchasing wholly or mainly for business, trade or professional purposes, different rules may apply as explained in these Terms.

2. Orders and acceptance

When you place an order through Stokora, you are making an offer to purchase the products shown in your order.

After placing an order, you may receive an automated order confirmation or acknowledgement. This confirms that we have received your order but does not necessarily mean that we have accepted it.

An order is accepted when we confirm acceptance, dispatch the product, or otherwise expressly confirm that the order has been accepted.

We reserve the right to refuse or cancel an order before acceptance where reasonably necessary, including where:

• the product is no longer available;
• payment cannot be authorised;
• there is an obvious pricing or product-description error;
• we are unable to deliver to the address provided;
• information supplied by you is incomplete or inaccurate;
• our fraud-prevention procedures identify a potential risk;
• we suspect unauthorised payment activity;
• legal or regulatory restrictions prevent completion of the sale; or
• an unexpected stock discrepancy occurs.

If we cancel an order after payment has been received, we will refund the relevant amount using the original payment method.

3. Customer information

You must provide complete and accurate information when placing an order.

This may include your:

• full name;
• billing address;
• delivery address;
• email address;
• telephone number; and
• business information where applicable.

You are responsible for checking that your order details are correct before completing your purchase.

We are not responsible for delays or failed delivery resulting from incorrect, incomplete or outdated information supplied by you.

If you are purchasing on behalf of a company or other organisation, you confirm that you have authority to place the order and bind that organisation.

4. Our products

Stokora sells a range of refurbished, reconditioned, renewed, pre-owned and open-box consumer products.

Products may include, but are not limited to:

• smartphones;
• tablets;
• laptops;
• desktop computers;
• monitors;
• televisions;
• gaming consoles;
• gaming controllers;
• headphones;
• earphones;
• speakers;
• smartwatches;
• wearable devices;
• cameras;
• networking equipment;
• smart-home equipment;
• vacuum cleaners;
• robotic vacuum cleaners;
• coffee machines;
• kitchen appliances;
• food-preparation appliances;
• air-treatment appliances;
• personal-care appliances;
• household electrical appliances; and
• other consumer electronics and household goods.

Unless expressly described as new, products sold through Stokora should be considered refurbished, reconditioned, renewed, pre-owned or open-box.

All refurbished products offered by Stokora are supplied under our A+ Grade standard.

Stokora does not sell refurbished products under lower grades such as Grade A, Grade B or Grade C.

5. What refurbished means

All refurbished products sold by Stokora are supplied as A+ Grade refurbished products.

A refurbished product is a previously owned, used, returned, displayed, opened or otherwise previously handled product that has undergone inspection, testing and refurbishment before being offered for resale.

Depending on the product, refurbishment may include:

• visual inspection;
• functional testing;
• diagnostic testing;
• cleaning;
• sanitisation;
• data removal;
• software restoration;
• firmware updates;
• operating-system updates;
• repair of identified faults;
• replacement of defective or unsuitable components;
• replacement of damaged external components;
• electrical testing where appropriate;
• safety testing where appropriate; and
• final quality-control testing.

The exact refurbishment process varies depending on the product type, manufacturer, age, technical characteristics and condition.

Refurbishment does not necessarily mean that every component within a product has been replaced.

Components that remain fully functional and meet our applicable quality-control standards may remain installed.

6. A+ Grade guarantee

All refurbished products sold by Stokora are guaranteed to meet our A+ Grade standard at the time of dispatch.

A+ Grade represents the refurbished condition standard used by Stokora.

We do not offer lower refurbished grades.

An A+ Grade product:

• has been fully tested for its essential functions;
• is fully functional at the time of dispatch;
• has passed our applicable quality-control checks;
• has been professionally cleaned and prepared for resale;
• is free from significant cosmetic damage;
• has no major cracks;
• has no major dents;
• has no major chips;
• has no substantial external damage; and
• is supplied in a cosmetic condition appropriate to Stokora's A+ Grade standard.

Because an A+ Grade product is refurbished rather than factory-new, very minor signs of previous handling or use may still be present.

These may include:

• extremely light surface marks;
• faint hairline scratches;
• minor polishing marks;
• very light signs of handling; or
• similarly minor cosmetic imperfections visible only on close inspection.

Such minor signs are consistent with the nature of an A+ Grade refurbished product and do not constitute a defect.

A+ Grade does not mean that the product is factory-new, unused or that every internal component has been replaced.

Unless expressly stated otherwise, Stokora's A+ Grade classification is our own refurbished product standard and should not be interpreted as a grading system or certification provided by the original manufacturer.

7. Product photographs

Unless a product listing expressly states that photographs show the exact individual unit being supplied, product images may be representative images of the relevant product model.

All refurbished products supplied by Stokora are subject to our A+ Grade standard.

However, because refurbished products are individual previously owned units, extremely minor cosmetic differences may exist between representative photographs and the individual product received.

These differences may include very light surface marks or other minor signs of previous handling that remain within our A+ Grade standard.

Screen settings, lighting and photography may also affect the appearance of product colours.

Representative photographs are intended to illustrate the model, design and general appearance of the product rather than the exact cosmetic characteristics of an individual refurbished unit.

8. Replacement and refurbished components

Products may contain components that have been repaired, restored or replaced during refurbishment.

Replacement parts may include:

• original manufacturer components;
• tested previously used original components;
• refurbished original components;
• compatible third-party replacement components; or
• other suitable replacement components.

Unless specifically stated on the product page, we do not guarantee that every component inside a refurbished product was manufactured by the original product manufacturer.

Compatible replacement parts may differ slightly from the original part in appearance, materials, manufacturing process or technical characteristics while remaining suitable for their intended function.

Certain electronic devices may display software notifications indicating that a component has been replaced, is not paired with the device by the manufacturer, or cannot be independently verified by the manufacturer.

Such a notification alone does not mean that the product is defective.

9. Product specifications

We take reasonable care to ensure that product descriptions and technical specifications displayed on Stokora are accurate.

However, manufacturers may produce different versions, revisions or regional variants of the same model.

Differences may include:

• internal components;
• processors;
• memory;
• storage;
• plug types;
• connectors;
• firmware;
• operating systems;
• software versions;
• colour;
• regional functionality; or
• other technical characteristics.

If a specific feature, measurement, specification or compatibility requirement is essential to your purchase, you should review the relevant product page carefully before ordering.

10. Packaging

Refurbished and pre-owned products may not be supplied in their original retail packaging.

Products may instead be supplied in:

• replacement packaging;
• generic packaging;
• protective packaging;
• recycled packaging; or
• other packaging suitable for safe storage and transportation.

Unless expressly stated otherwise, original manufacturer packaging, manuals, promotional inserts, stickers, retail sleeves and other original materials are not guaranteed to be included.

The use of replacement or generic packaging does not affect the product's A+ Grade condition.

11. Accessories

Products are supplied with the accessories expressly stated on the product page.

Accessories may be original manufacturer accessories or compatible replacements.

Depending on the product, accessories may include:

• charging cables;
• power adapters;
• power leads;
• remote controls;
• controllers;
• stands;
• hoses;
• vacuum attachments;
• trays;
• filters;
• brushes; or
• other accessories needed for normal operation.

Accessories that are not expressly listed as included should not be assumed to be included.

Non-essential accessories originally included when a product was sold new may not be supplied with a refurbished product.

12. Batteries and rechargeable products

Products containing rechargeable batteries may have previously undergone charging cycles.

Rechargeable batteries are consumable components and naturally lose capacity over time.

A refurbished product may therefore have lower battery capacity or runtime than an equivalent factory-new product.

Actual battery performance depends on factors including:

• product age;
• previous usage;
• current usage;
• software;
• settings;
• network connectivity;
• temperature;
• charging habits; and
• workload.

Where we advertise a specific minimum battery-health standard, the product will be assessed according to that advertised standard.

Unless a specific battery-health threshold is stated on the product page, we do not guarantee factory-new battery capacity.

Normal gradual battery degradation is not considered a defect.

13. Consumable and wear components

Some products contain components that naturally deteriorate or require periodic replacement.

These may include:

• batteries;
• filters;
• brushes;
• rollers;
• belts;
• seals;
• gaskets;
• blades;
• vacuum bags;
• lamps;
• bulbs;
• cartridges;
• coffee-machine filters;
• descaling components; and
• similar consumable items.

Unless expressly stated otherwise, these components are not guaranteed to be unused or factory-new.

Normal deterioration of consumable parts through ordinary use is not considered a product fault.

14. Household appliances

Refurbished household appliances supplied by Stokora are subject to the same A+ Grade standard as our other refurbished products.

Where appropriate, products involving food, water, dust or household substances are cleaned during the refurbishment process.

However, very minor internal cosmetic evidence of previous use may remain where it does not materially affect appearance, hygiene, safety or normal operation.

This may include:

• very minor mineral traces;
• light polishing marks;
• minor internal discolouration;
• faint surface markings; or
• similar minor signs of previous use.

Products displaying significant dirt, heavy staining, material residue or major cosmetic damage do not meet our A+ Grade standard.

15. Product maintenance

You are responsible for following appropriate manufacturer instructions regarding use and maintenance.

Depending on the product, this may include:

• cleaning;
• descaling;
• replacing filters;
• emptying dust containers;
• cleaning ventilation areas;
• changing brushes;
• maintaining seals;
• performing software updates; or
• carrying out other routine maintenance.

Damage caused by failure to perform required maintenance may not be covered by our commercial warranty where that failure caused or materially contributed to the fault.

16. Hygiene-related and personal-care products

Certain products may require additional cleaning or sanitisation before resale.

Where appropriate, hygiene-related products are cleaned or sanitised as part of the refurbishment process.

Some removable components may be replaced, excluded from the sale or supplied separately where appropriate for hygiene reasons.

Unless expressly stated otherwise, we do not represent every detachable component as unused.

Applicable statutory restrictions on returns may apply to certain hygiene-sensitive goods once opened, unsealed or used where permitted by law.

17. Gaming consoles

Refurbished gaming consoles may have previously been registered, activated or associated with online accounts.

Unless expressly stated otherwise, gaming consoles do not include:

• previous users' accounts;
• digital games;
• downloadable content;
• subscriptions;
• cloud saves;
• virtual currency;
• online account balances; or
• digital licences previously associated with the console.

You are responsible for using your own account to access gaming and online services.

Availability of online gaming, digital stores, multiplayer services, subscriptions and other online features is controlled by the relevant platform provider.

Stokora cannot guarantee that a third-party online service will remain available indefinitely.

18. Software and firmware

Electronic products may be supplied with software or firmware appropriate to the product at the time of refurbishment.

The software version supplied may differ from the version originally installed when the product was first sold new.

Products may require software or firmware updates after delivery.

Updates, applications, subscription services and cloud services may be controlled by third-party manufacturers or service providers.

We do not control whether manufacturers or software providers continue supporting older products.

19. Accounts and activation locks

Where applicable, electronic products are checked for activation locks or account restrictions that would prevent ordinary resale and use.

Once you receive the product, you are responsible for any accounts, passwords, PINs or security features that you add.

Before returning a product, you must remove personal accounts and security locks where reasonably possible.

Examples include:

• Apple Activation Lock;
• Google Factory Reset Protection;
• Microsoft accounts;
• gaming network accounts;
• PIN codes;
• passwords;
• device-management profiles; and
• similar security restrictions.

We may be unable to inspect, repair, reset, replace or refund a product while it remains locked to your personal account.

If we ask you to remove an activation lock or account restriction, you must cooperate within a reasonable period.

20. Data stored on devices

Where appropriate, products capable of storing personal information are reset or erased during refurbishment.

You are responsible for configuring your product securely after delivery.

You must also back up personal information before returning a product for:

• diagnosis;
• repair;
• warranty service;
• replacement; or
• refund.

A repair or diagnostic process may require a product to be reset, reformatted or restored to factory settings.

To the extent permitted by law, Stokora is not responsible for loss of:

• personal files;
• photographs;
• videos;
• documents;
• applications;
• passwords;
• account information;
• settings;
• saved games;
• business data; or
• other stored information.

21. Water, splash and dust resistance

A refurbished product may originally have been advertised by its manufacturer as water-resistant, splash-resistant or dust-resistant.

Previous use, opening, repair or refurbishment may affect the seals that originally provided this protection.

Unless expressly stated otherwise, Stokora does not guarantee that a refurbished product retains its original manufacturer IP rating or original water, splash or dust resistance.

Damage caused by liquid or moisture after delivery is not covered by our commercial warranty unless expressly stated otherwise.

22. Manufacturer warranty

Unless expressly stated on the relevant product page, refurbished products are supplied with the Stokora commercial warranty rather than the original manufacturer's warranty.

An original manufacturer warranty may:

• have expired;
• be non-transferable;
• be restricted by region;
• exclude refurbished products;
• depend on the original date of purchase; or
• otherwise no longer apply.

Where a manufacturer warranty remains available, it is subject entirely to that manufacturer's own terms.

23. Relationship with manufacturers

Formasoft SARL and Stokora operate independently from the manufacturers whose products we sell unless expressly stated otherwise.

We are not affiliated with, sponsored by, endorsed by or an authorised service provider of a manufacturer merely because we sell its refurbished products.

Manufacturer names, trademarks and product names belong to their respective owners and are used for identification purposes.

24. Product safety

Products are inspected and tested as appropriate for their product category.

You must use products only for their intended purpose and in accordance with relevant safety instructions.

You should stop using a product immediately if it:

• appears unsafe;
• is materially damaged;
• overheats abnormally;
• emits smoke;
• emits an unusual burning smell;
• develops exposed electrical components; or
• otherwise appears to present a safety risk.

If you believe a product supplied by Stokora presents a safety concern, contact support@stokora.shop.

25. Electrical products

Electrical products must only be used with appropriate electrical systems.

You are responsible for checking compatibility with:

• local voltage;
• frequency;
• plug type;
• socket type;
• power adapters; and
• electrical supply requirements.

Where professional installation is required or recommended, installation should be performed by a suitably qualified person.

We are not responsible for damage caused by:

• incorrect voltage;
• unsuitable electrical supply;
• improper installation;
• incompatible adapters;
• unauthorised wiring;
• power surges; or
• use contrary to the manufacturer's instructions.

26. Product recalls

If we become aware of a significant manufacturer or regulatory safety recall affecting a product sold by Stokora, we may contact affected customers using the contact information provided with the relevant order.

You should follow any safety or recall instructions provided.

Depending on the circumstances, affected products may need to be:

• stopped from use;
• returned;
• inspected;
• repaired;
• replaced; or
• refunded.

Any remedy will be handled in accordance with applicable law.

27. Prices

Product prices are displayed in the currency shown on Stokora.

Prices include applicable VAT where required unless otherwise stated.

Some refurbished or second-hand goods may be sold under an applicable VAT margin scheme or other special tax treatment.

Where such a scheme applies, VAT may not be separately deductible in the same manner as VAT charged on ordinary new goods.

Delivery charges, if applicable, are shown separately before checkout is completed.

28. Pricing errors

We take reasonable steps to ensure that product prices are displayed accurately.

However, mistakes may occasionally occur.

If a product is displayed at an obviously incorrect price because of a technical, typographical or system error, we may cancel the affected order subject to applicable law.

If payment has already been received, the relevant amount will be refunded.

29. Payment

Payment is normally required in full when your order is placed.

Accepted payment methods are displayed at checkout.

Payments may be processed by third-party payment providers.

Your use of those payment methods may also be subject to the applicable provider's own terms and policies.

We may carry out reasonable payment verification and fraud-prevention checks.

We may cancel or delay an order if:

• payment cannot be authorised;
• payment information appears incorrect;
• fraud is suspected; or
• additional verification is reasonably required.

30. Product availability

Refurbished inventory is often limited because stock depends on the availability of suitable individual units meeting our A+ Grade standard.

A product appearing on Stokora is not guaranteed to remain available until your order has been accepted.

If a product becomes unavailable after you have ordered it, we may offer an equivalent alternative.

Any refurbished alternative offered by us will meet our A+ Grade standard.

You are not required to accept a substitute product.

If no suitable alternative is accepted, we will refund the amount paid for the unavailable product.

31. Delivery

Products are delivered to the shipping address supplied with your order.

Orders may be fulfilled through contracted third-party warehousing, fulfilment and logistics providers.

Use of third-party logistics providers does not mean that Stokora operates as an open third-party marketplace.

Where applicable, products are acquired for resale by Formasoft SARL before being sold to customers.

32. Dispatch and delivery times

Estimated dispatch and delivery times shown on Stokora are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• courier delays;
• customs procedures;
• severe weather;
• transport disruption;
• industrial action;
• public holidays;
• remote delivery locations;
• seasonal shipping volumes; or
• incorrect delivery details.

We will not be liable for delays caused by circumstances outside our reasonable control except where applicable law provides otherwise.

33. International orders

For international shipments, customs charges, import duties, taxes, handling fees or brokerage charges may apply.

Unless expressly stated at checkout as included, such charges are the responsibility of the customer.

You are responsible for checking whether a product can lawfully be imported into and used within the destination country.

Customs authorities may inspect or open packages.

Customs delays are outside our direct control.

34. Delivery inspection and discrepancies

You should inspect your order as soon as reasonably possible after delivery.

If:

• the package is visibly damaged;
• the product is damaged;
• an item is missing;
• an accessory is missing; or
• you receive a product different from what you ordered,

please contact support@stokora.shop as soon as reasonably possible.

We may ask you to provide photographs or other evidence of:

• the shipping packaging;
• delivery label;
• product;
• serial number;
• damage; and
• included accessories.

Any notification period requested by us for courier-damage investigations does not remove statutory rights that apply to consumers.

35. Transfer of risk

Risk in products passes in accordance with applicable law and the delivery arrangements applicable to your order.

Nothing in these Terms limits mandatory consumer-law rules governing the transfer of risk.

36. Consumer right of withdrawal

Consumers purchasing remotely may have a statutory right to withdraw from their purchase without giving a reason.

Where applicable, the withdrawal period is normally 14 days from the date on which the consumer, or a person designated by the consumer, receives the goods.

To exercise the right of withdrawal, you must notify us of your decision within the applicable statutory period.

You may contact us at:

support@stokora.shop

The right of withdrawal is subject to applicable legal exceptions.

37. Returning products after withdrawal

Where you validly exercise a statutory right of withdrawal, the product must be returned in accordance with our return instructions.

You may inspect the product to establish its nature, characteristics and functioning in a manner broadly comparable to what would reasonably be permitted in a physical shop.

Where permitted by applicable law, we may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary for such inspection.

38. Business customers and withdrawal rights

Statutory consumer withdrawal rights do not apply to purchases made wholly or mainly for business, trade or professional purposes.

Business returns are accepted only where required by law or expressly authorised by us.

39. General returns procedure

Before returning a product, contact support@stokora.shop.

We will provide the appropriate return instructions and, where applicable, a return authorisation or return address.

Products should be securely packaged to prevent damage during transportation.

Where reasonably possible, returned products should include the accessories originally supplied with them.

Do not include unrelated personal property in a return shipment.

40. Condition of returned products

Returned products must be handled reasonably while in your possession.

Where permitted by law, we may reduce a refund where a returned product has suffered loss in value because of:

• excessive handling;
• damage;
• missing accessories;
• missing components;
• improper use;
• modification; or
• use beyond what was reasonably necessary to inspect the product.

This does not affect your rights where a product is faulty, defective or not as described.

41. Faulty products

If you believe your product is faulty, contact support@stokora.shop and explain the problem.

We may ask you to provide:

• your order number;
• product model;
• serial number;
• description of the fault;
• photographs;
• video evidence; or
• other reasonable diagnostic information.

Depending on the issue, we may first ask you to perform troubleshooting.

42. Troubleshooting

Reasonable troubleshooting may include:

• restarting the product;
• checking settings;
• resetting the product;
• updating software;
• reconnecting cables;
• testing another socket;
• testing another compatible charger;
• cleaning filters;
• clearing obstructions;
• performing a factory reset; or
• carrying out other product-specific diagnostic steps.

These steps may allow us to resolve the issue without requiring the product to be returned.

43. Inspection of returned faulty products

Products returned because of an alleged fault may be inspected and tested.

Inspection may be used to determine:

• whether the reported fault exists;
• the likely cause of the fault;
• whether damage occurred after delivery;
• whether appropriate maintenance was carried out; and
• whether the issue is covered by our commercial warranty.

If no fault is found, or if the issue was caused by misuse, accidental damage or another excluded cause, the claim may not qualify under our commercial warranty.

This does not affect mandatory statutory rights.

44. Refunds

Where a refund is due, we will normally issue it using the original payment method.

Approved refunds are generally processed after the returned product has been received and, where appropriate, inspected.

Once a refund has been submitted by us, the time it takes to appear in your account depends on the relevant bank, card issuer or payment provider.

Any statutory refund deadline required by applicable law will apply.

45. Stokora commercial warranty

Unless otherwise stated on the relevant product page, eligible refurbished products sold by Stokora include a 12-month commercial warranty.

Where a different warranty duration applies, this will be stated on the product page or order documentation.

The Stokora commercial warranty is provided by Formasoft SARL.

It is provided in addition to mandatory legal rights available to consumers and does not replace or restrict those rights.

46. What the commercial warranty covers

The Stokora commercial warranty covers eligible functional or hardware faults that arise during the applicable warranty period and are not excluded under these Terms.

Where a covered fault is confirmed, we may, as appropriate:

• diagnose the product;
• repair the product;
• replace the product;
• provide an equivalent replacement; or
• provide another appropriate remedy where repair or replacement is unavailable.

Any statutory remedies available to consumers remain unaffected.

47. Replacement products

Where a product is replaced, the replacement may itself be refurbished.

Any refurbished replacement supplied by Stokora will meet our A+ Grade standard.

We will not intentionally provide a lower-grade refurbished replacement because Stokora does not sell refurbished products below A+ Grade.

The replacement will normally be the same model or an equivalent model with comparable specifications.

Where the exact model is unavailable, we may offer an alternative product with equivalent or better specifications.

You will be informed before a materially different alternative is supplied.

Exact colour availability cannot always be guaranteed unless the colour formed an essential part of the product ordered.

48. Warranty exclusions

Our commercial warranty does not cover damage or faults caused by:

• accidental damage;
• dropping;
• impact;
• crushing;
• cracked screens;
• cracked housings;
• liquid damage;
• moisture damage;
• fire;
• excessive heat;
• misuse;
• neglect;
• improper storage;
• incorrect installation;
• unauthorised repairs;
• unauthorised modifications;
• incompatible accessories;
• incorrect electrical voltage;
• power surges;
• failure to follow product instructions;
• failure to carry out required maintenance;
• blocked filters;
• malware;
• viruses;
• unauthorised software modifications;
• rooting;
• jailbreaking;
• modified firmware;
• customer-created account restrictions;
• cosmetic wear occurring after delivery;
• ordinary wear and tear;
• normal battery degradation;
• deterioration of consumable parts; or
• external events unrelated to an inherent product fault.

49. Repairs by third parties

You should contact Stokora before arranging repair of a product that you believe is covered by our commercial warranty.

Repairs or modifications carried out by an unauthorised third party may affect commercial warranty coverage where those repairs or modifications caused or contributed to the reported fault.

This does not affect mandatory statutory rights.

50. Data before warranty service

You are responsible for backing up important information before returning an electronic product for warranty service.

Repair may require the product to be reset or reformatted.

Where reasonably possible, you should also remove:

• passwords;
• accounts;
• security locks;
• memory cards;
• SIM cards; and
• personal accessories.

51. Serial numbers and identification

We may record serial numbers, IMEI numbers or other unique identifiers of products before dispatch.

These identifiers may be used to verify returned products.

A returned product may be investigated if its serial number or identifying information does not match the product supplied with the relevant order.

Removal or deliberate alteration of product-identification labels may affect our ability to process a commercial warranty claim.

52. Fraudulent and abusive returns

We reserve the right to investigate suspected return or warranty fraud.

This may include:

• returning a different product;
• switching product components;
• removing internal parts;
• deliberately damaging products;
• submitting false claims;
• altering serial numbers;
• returning counterfeit products; or
• intentionally abusing the return or warranty process.

Where fraudulent activity is reasonably established, we may reject a claim where legally permitted.

Legitimate statutory consumer rights remain unaffected.

53. Promotions and free gifts

Promotions, vouchers, discount codes and free gifts may be subject to additional terms displayed with the relevant promotion.

Unless otherwise stated:

• promotional codes cannot be exchanged for cash;
• discounts cannot necessarily be combined;
• promotions may apply only to selected products;
• promotions may have expiry dates; and
• promotional products are subject to availability.

Where a promotional gift was supplied with an order that is later fully cancelled or refunded, we may request that the promotional item is also returned where permitted by law.

54. Product compatibility

You are responsible for checking that a product is suitable for any other equipment, software, network, accessory or service you intend to use with it unless we expressly guarantee compatibility.

Compatibility can be affected by:

• product generation;
• operating system;
• software version;
• region;
• network;
• connector type;
• platform;
• subscription provider; or
• changes made by third parties.

55. Third-party services

Some products depend on services operated by third parties.

These may include:

• app stores;
• cloud services;
• gaming networks;
• streaming services;
• smart-home platforms;
• voice assistants;
• mobile networks;
• online subscription services; and
• manufacturer servers.

We do not control these services.

We cannot guarantee their continued availability or future compatibility.

A third-party provider discontinuing or modifying a service does not automatically mean that the physical product is defective.

56. Manufacturer support and product lifespan

Refurbished products may include older models.

Manufacturers may eventually discontinue:

• software updates;
• spare parts;
• technical support;
• cloud services;
• online functions;
• applications; or
• repair programmes.

Unless expressly stated on the product page, Stokora does not guarantee that a manufacturer will continue supporting a particular product for any particular period after purchase.

This does not affect your statutory rights concerning the product supplied.

57. Limitation of liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing excludes liability for:

• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation; or
• another liability that cannot legally be excluded.

For consumers, nothing in these Terms limits mandatory consumer rights.

Subject to applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable.

For business customers, this may include:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of opportunity;
• loss of anticipated savings;
• loss of goodwill;
• business interruption; or
• loss of data.

To the fullest extent permitted by law, our aggregate contractual liability relating to a product will not exceed the amount paid for that product.

58. Business customers

Where you purchase wholly or mainly for business, trade or professional purposes:

• statutory consumer withdrawal rights do not apply;
• you should inspect products promptly after delivery;
• visible delivery discrepancies should be reported promptly;
• our commercial warranty applies according to its stated terms; and
• business-to-business liability limitations apply to the fullest extent permitted by law.

Nothing in these Terms removes rights that cannot lawfully be excluded.

59. Events outside our reasonable control

We are not responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control.

These may include:

• severe weather;
• natural disasters;
• fire;
• flooding;
• war;
• civil disturbance;
• governmental action;
• industrial action;
• transport disruption;
• epidemics;
• pandemics;
• customs disruption;
• telecommunications failures;
• third-party infrastructure failures;
• courier disruption; or
• significant supply-chain disruption.

We will take reasonable steps to minimise disruption where practicable.

60. Website availability

We may update or modify Stokora from time to time.

We do not guarantee that the website will always be continuously available or free from technical errors.

We may temporarily suspend access for:

• maintenance;
• technical upgrades;
• security reasons;
• system faults; or
• circumstances outside our reasonable control.

61. Errors in website information

We may correct errors in:

• product descriptions;
• specifications;
• availability;
• prices;
• images; or
• other website content

where identified.

Where a correction materially affects an order that has already been accepted, we will deal with the affected order in accordance with applicable law.

62. Intellectual property

The Stokora website, branding, original text, graphics, layouts and other content owned by Formasoft SARL are protected by applicable intellectual-property laws.

Third-party trademarks, brand names and product names remain the property of their respective owners.

Use of a manufacturer's name on Stokora is for identification of the relevant product and does not imply affiliation, sponsorship or endorsement.

63. Personal information

Personal information supplied when ordering from Stokora is processed in accordance with our Privacy Policy and applicable data-protection law.

We may process personal information where necessary to:

• process your order;
• take payment;
• prevent fraud;
• arrange delivery;
• provide customer support;
• process returns;
• administer warranty claims;
• comply with legal obligations; and
• maintain appropriate business records.

Please refer to our Privacy Policy for further information.

64. Changes to these Terms

We may update these Terms from time to time.

The Terms applicable to your order will normally be the version in effect when your order was placed.

Where a change is required by law or regulation, applicable legal requirements may apply regardless of the previous version.

The current version of these Terms will be available on Stokora.

65. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

66. No waiver

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right.

A waiver relating to one situation does not automatically apply to another situation.

67. Entire agreement

These Terms, together with any policies expressly incorporated into them, form the agreement relating to your purchase.

Relevant policies may include our:

• Shipping Policy;
• Returns Policy;
• Privacy Policy;
• Warranty Policy; and
• any specific promotional or product terms displayed when you order.

68. Governing law

These Terms are governed by French law.

Where you are a consumer residing in another country and mandatory consumer-protection rules in your country apply to your purchase, nothing in these Terms is intended to remove protections that cannot lawfully be excluded.

69. Complaints and disputes

If you have a complaint concerning an order, product, delivery, refund, return or warranty claim, please contact us first so that we can attempt to resolve the matter.

You can contact us at:

support@stokora.shop

+3367328860

Consumers may also have access to applicable consumer mediation, alternative dispute-resolution or other out-of-court dispute-resolution procedures under French or European law.

Nothing in these Terms prevents a consumer from exercising rights relating to a competent court available under applicable law.

70. Contact details

Formasoft SARL

15 Rue Morin, 93700 Drancy, France

Company number: 102 138 096

Email: support@stokora.shop

Phone: +3367328860

Website: Stokora