Returns and refunds

14 days to change your mind, and exactly how a return works.

Returns questions

How long have I got?

14 days from delivery to change your mind. Products come back complete and in the condition they went out in.

How do I return a product?

Email support@stokora.shop with your order number and the reason. We issue a return authorisation and instructions before you send anything back.

Do I need to do anything before sending it back?

Send it back complete, every accessory and attachment it arrived with, and give it a quick clean. If the product signs in to an account, sign out and reset it to factory settings first, so it is not still tied to you.

How long do refunds take?

Once your return arrives and has been checked, the refund goes back to the original payment method within five working days. Your bank may take a little longer to show it.

Who pays to send it back?

Email support@stokora.shop first and we will tell you before you post anything, so there are no surprises.

You have 14 days from delivery to email support@stokora.shop and say you want to return a product. Send it back complete and in the condition it arrived in, factory reset and removed from your account where that applies. Once it lands and has been checked, the refund goes out within five working days.