Delivery and tracking

What it costs, how long it takes and how to follow the parcel.

Delivery questions

What does delivery cost and how long does it take?

Delivery is free on every order. The expected date is shown at checkout, before you pay. Every parcel goes tracked, with confirmation by email.

How do I track my parcel?

You get a tracking number by email as soon as the parcel ships. Use it on the carrier's site or on our Track your order page.

It says delivered, but nothing arrived. What now?

Check with neighbours, reception or your building manager first. If it is still missing, contact the carrier to open an investigation and email support@stokora.shop.

Orders are processed within one working day. Delivery is free on every order. The expected date is shown at checkout, before you pay. Every parcel goes tracked, with confirmation by email.