Frequently asked questions

Everything customers ask us most about buying refurbished from Stokora.

Your questions, answered

What does refurbished mean here?

The unit has been inspected, functionally tested and cleaned before it went on sale. It is not new, and the listing says so in the title.

How do I place an order?

Browse the shop, drop what you want in the basket and go to checkout. Check out as a guest, or make an account to go faster next time.

Can I still change or cancel my order?

Email support@stokora.shop within an hour of ordering and we will change or cancel it. Once an order is being processed it can no longer be altered.

Where is my order right now?

Use Track your order with your order number and email address. You also get an email at each stage.

What does delivery cost and how long does it take?

Delivery is free on every order. The expected date is shown at checkout, before you pay. Every parcel goes tracked, with confirmation by email.

What condition are the products in?

A refurbished unit has been inspected, functionally tested and cleaned before it went on sale.

Is VAT included?

Yes. Every price is shown with VAT already in it.

How long have I got to send it back?

14 days from delivery, on every product in the shop.

And the warranty?

12 months on every product sold here, refurbished or new.

When will my order arrive?

We aim to get every order to you within 2 to 5 working days of dispatch, and you'll get tracking to follow it the whole way.

Question not here? Email us at support@stokora.shop and we will answer it.